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5 FREQUENTLY ASKED QUESTIONS VISA ORDER FORM PAYMENT VISA APPLICATION VISA REGISTRATION
HotelsPro Support Team
support@hotels-pro.ru
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© 2016 ООО «Хотелс Про». Все права защищены.
LAST UPDATED: JULY 11, 2016

5 FREQUENTLY ASKED QUESTIONS


What is HotelsPro?

HotelsPro is an accredited Russian tour operator. According to the rules of the Ministry of Foreign Affairs of the Russian Federation, we are registered with Rosturizm (the Federal Tourism Agency) and have the official certificate with register number of tour operator.
We have already provided visa support to tens of thousands of travelers from all around the world. If you need the visa to travel to Russia, HotelsPro will give you the visa invitation and support to obtain a tourist visa. To get the visa invitation, you need just to specify travel dates and passport data in a simple order form.


How soon will my visa invitation be ready?

In most cases, you will get the visa invitation immediately after payment. However, some hotels may want to check your reservation, in that case it will take up to 48 hours to issue the invitation.


How can I amend the issued invitation?

You can correct data in the invitation free of charge if you have made a mistake when ordering or travel dates have changed. Please, contact the support service for this purpose.


What is the confirmation number and reference number?

The confirmation number is a unique number of your invitation. It is always the same as the voucher number. You can easily find the confirmation number in the upper left corner of the invitation or in the confirmation letter; it has the M-00000 format.
Reference number is a number, under which HotelsPro is registered with the Rosturizm. This number does not change for all invitations granted by HotelsPro. Reference number of HotelsPro is MBT-013725.


How to obtain the original visa invitation?

In some cases, the Russian Consulate may request the original visa invitation. In this case, you need to choose the option “Send by DHL" in the order form of the invitation. Delivery cost of the original will be automatically added to the order amount. Please, ask your nearest Consulate in advance whether you need to provide the original invitation when requesting the tourist visa.


VISA


How to obtain the Russian tourist visa?

  • Book accommodation in the cities you want to visit.
  • Get the visa invitation by filling in a simple online order form.
  • Complete the application form for visa issue.
  • Take photos conforming to the requirements.
  • Submit the documents to the nearest Russian Consulate and get the visa for a few days.

  • Does my child need a visa?

    If your child is traveling with his/her own passport, he/she also needs the visa and the visa invitation.


    I am traveling on a cruise liner, do I need a visa?

    If you are traveling on the cruise liner and time of your stop is not more than 72 hours, you do not need the visa. Contact your cruise company for more information on customs formalities.


    What should I do if my visa docs were not accepted?

    In such situation, ask the officer of the Consulate or the visa application center to contact HotelsPro support service immediately. In most cases, we will immediately help to resolve the problem.


    What should I do if I am denied a visa?

    Visa denial happens exceptionally rare. If you have made a mistake when filling in the documents, most likely, you will be permitted to submit the corrected documents later, and your visa will be approved. However, the decision on issue of visa is still with the consul.


    Can I obtain a Russian visa in another country?

    You can apply for a visa to the Russian Consulate in any country, but most likely, you will have to prove your legal status. In some cases, the Russian Consulate may demand additional documents. We recommend you to clarify a possibility of submitting documents for the visa at the Consulate, to which you plan to address.


    ORDER FORM


    Exact dates of my trip are not known yet. Can I draw up the invitation?

    The visa is issued for the dates specified in the invitation, therefore, we recommend ordering the invitation only when you exactly know the entry and exit dates. The maximum term of stay in Russia with the tourist visa is 30 calendar days.


    I still do not know a route of my trip, what should I specify in the section "Itinerary"?

    We recommend specifying the main points of a route when ordering the visa invitation. According to the law, you are not obliged to follow an initial itinerary and you can change it at any time. However, in case of serious changes, we recommend you notify us on it. At the same time, no changes to the visa invitation are necessary after the visa receipt.


    What is the difference between a single and double entry?

    With the single visa, you will be able to enter Russia only once during the visa validity period. Double entry visa allows you entering Russia twice within the visa validity period. You should confirm the fact of the planned double entry when submitting documents for the visa. The maximum validity period of the double visa is the same, as of the single one, i.e. 30 days.


    How soon will my visa invitation be ready?

    In most cases, you will get the visa invitation immediately after payment. However, some hotels may want to check your reservation, in that case it will take up to 48 hours to issue the invitation.


    How will I receive my visa invitation?

    Generally, you can download the visa invitation right after payment. In addition, we will send a letter with detailed instructions on the e-mail address specified in the order.


    What should I do if I have not received the visa invitation?

    In this case, you should contact HotelsPro support service. Our experts will help you resolve the problem quickly and answer any questions.


    How can I amend the ready invitation?

    HotelsPro team will be pleased to help you correct the data in the invitation, if you have made a mistake or travel dates have changed. Please, contact HotelsPro support service for this purpose.


    How to obtain the original visa invitation?

    In some cases, the Russian Consulate may request the original visa invitation. In this case, you need to choose the option “Send by DHL" in the order form of the invitation. Delivery cost of the original depends on the destination; it is displayed in the order form and will be automatically added to the total amount. Please, ask the nearest Russian Consulate in advance whether you need to provide the original invitation when requesting the tourist visa.


    PAYMENT


    Who and for what do I pay?

    You pay HotelsPro Company for the following services:

    In addition, you can pay for the following services:


    What kind of bank cards is approved for payment?

    Currently, you can pay for an order with the cards of VISA International and MasterCard payment systems.


    Is my payment secure?

    Your payment is completely safe. Payments’ security is ensured by the Payture processing company. HotelsPro does not process and does not hold your bank card data; all this happens on the Payture secure servers and conforms to VISA International and MasterCard safety requirements.


    Where can I address if I have payment problems?

    If you have any payment problems, you can contact HotelsPro support service, and we will tell you the exact reason of your problem. In most cases, the problems are related to various limitations imposed by your card-issuing bank.


    Can I pay for an order with my relative or friend’s bank card?

    You can pay both with your bank card and with the bank card of your relative or friend. In this case, you should obtain the consent of the card owner for such transaction before the payment.


    Can I get a refund after receiving invitation?

    According to the Terms & Conditions, visa support service is considered to be provided from the moment of dispatch of the confirmation letter with the link to visa invitation after you have paid for your order. That is why a refund is not provided after dispatch of the confirmation letter at the e-mail address specified by you at the time of order. If your trip dates have changed or you have no time to obtain visa, contact the HotelsPro support service and learn about available options. We provided for the possibility of partial refund, e.g. for the expedited delivery service in the case you need it. For more detailed information on the refund terms and conditions, contact the HotelsPro support service.


    VISA APPLICATION


    Where can I fill visa application?

    Visa application shall be filled on the official site of the Ministry of Foreign Affairs of the Russian Federation. Your application will be assigned a unique number which you shall keep.


    What is confirmation number/voucher number?

    Confirmation number is a unique number of your invitation. It always coincides with a voucher number. You can easily find confirmation number at the upper left of your invitation or in the confirmation letter. It has M-00000 format. When you fill visa application, you need to enter only 6 figures of the number.


    What is tour operator reference number?

    Reference number is a number under which HotelsPro is registered with the Federal Tourism Agency. This number is the same for all invitations issued by HotelsPro. Register number of HotelsPro is MBT-013725. When you fill visa application, you need to enter only 6 figures of the number.


    Should I file documents personally?

    You can file documents personally, by visiting Russian Consulate or visa application center. Also, you can use services of the local organization which will help you with the majority of formalities. Some countries provide the possibility to file documents for visa by post. We recommend you to learn about possible ways of filing documents for visa at the nearest Russian Consulate.


    VISA REGISTRATION


    What is visa registration?

    This is a process of foreign residents’ registration at the place of temporary residence.


    In which cases I should register my visa?

    If your trip lasts more than 5 working days, you should register your visa.


    How can I register my visa?

    Most of hotels register your visa automatically during checking. If you stay in a suite of rooms or in a hostel, ask manager about the possibility to register your visa. If you stay in Moscow, you can address to HotelsPro for your visa registration. For this purpose, contact the HotelsPro support service.


    What kind of documents is required for visa registration?

    You should have copies of the following documents in order to register your visa:

  • the first page of passport;
  • copy of visa with an entry stamp;
  • migration card (given at the entry).

  • How much does visa registration in HotelsPro cost?

    The cost of the visa registration via HotelsPro is 2 000 roubles.